FAQs

Frequently Asked Questions

What's so special about Shea Butter?

Shea butter is absolutely amazing! It has been used for centuries in West Africa and now around the world for beauty/cosmetic, medicinal, and even cooking purposes. It is great on its own and combines well with other natural ingredients like the essential oils and other raw materials that are used in all KSM products. We only use high-quality, unrefined Shea Butter from Ghana to ensure the best natural results.

How often should I use my Medleys?

Every day or as often as you need! Our organic Butter Creams are multipurpose in that you can use them on both your hair AND skin. We believe that if you CANNOT use a product on your skin, then you SHOULD NOT put it in your hair, and vice versa. All of our products are Safe, Healthy, Effective, and Affordable (the S.H.E.A way), and do exactly what they say they will do—moisten, soften, strengthen, and restore your skin and hair. Even better, just a little goes a long way!

Which products can I use on my hair? My skin?

In addition to being organic, natural, and vegan, our Butter Creams have multipurpose characteristics, which makes all KSM products safe to use on both your hair AND skin. So it really depends on your personal interests and needs are. Are you looking to make your hair stronger? Do you want softer skin? Click on any product that you are interested in and find out what it does, the ingredients, and how to use them on your hair and skin.

If you need help finding out which products may be best for your hair or skin type, email us at info@kyrasheamedleys.com or call us at (323) 244-7390, and we will happily assist you.

Who do I tell about my great Kyra’s Shea Medleys experience or my favorite products?

At KSM, we highly value Customer Service, Satisfaction, and Feedback. Please tell us about your customer experiences, your favorite Medleys in the product reviews, and how you use them as this information helps us continue to give you the best service and the best products. We would love to hear from you!

You can also post your comments, pictures, and other experiences on any of our social media pages including Facebook, Twitter, Instagram, Tumblr and Pinterest. Just tag us or use the hashtag #KyraSheaMedleys or #BackToNatural and we will reward you 100 points for shout outs and 500 points for reviews/tutorials in return.

Does Kyra’s Shea Medleys test on animals?

No, no, and NO! KSM IS VEGAN in every way, which also means we uphold cruelty-free standards! We have been certified as cruelty-free by the Leaping Bunnies Program and certified as vegan and cruelty-free by PETA. We absolutely do NOT conduct animal testing with any KSM products. We are fully committed to using alternatives to animal testing and are far too ethical to even consider such methods to test our products. Products go through a series of quality tests on ourselves and voluntary evaluators to ensure the best results.

Are any Kyra’s Shea Medleys products derived from animals?

No way! Again, VEGAN! All of Kyra’s Shea Medleys products contain natural ingredients that are of botanical origin only. They are organic in that they are ethically made, NO CHEMICALS, and predominately raw or unrefined. As mentioned above, We are certified vegan and cruelty-free PETA and the Leaping Bunnies Program.

I’m a new customer. What products would you suggest?

KSM products are handcrafted with love and care as we put our all into each and every jar. Using quality ingredients, we believe that every item in our shop is the best because they do exactly what they are intended to do and more. It really depends on your needs and your personal interests, so pick a product that stands out to you. Kyra Nicole, the owner and founder of KSM, favors the Original Butter Cream as it was the first one she ever created. You cannot go wrong with Avocado and Vanilla!

Feel free to email us at info@kyrasheamedleys.com if you need help selecting a Butter Cream for you or a friend.

Are Kyra’s Shea Medleys products safe for babies, too?

Definitely! We only use quality, best-grade, and natural (non-chemical) ingredients in all of our products that are safe for everyone who uses them, including the little ones. Our KSM Baby Butters line is now complete with the Baby Powder Baby Butter as a popular favorite, especially as Baby Shower favors (yes, we customize orders). Please see detailed descriptions of the essential ingredients used in each of our products to note any allergies. If you do experience any allergic reactions, please consult your physician as soon as possible. Unscented options are also available via Custom Orders.

If you are only interested in our Shea Butter, check out our new Just SHEA Butters with certified organic white and yellow Shea Butters from Ghana.

Are Kyra's Shea Medleys products sold by weight or volume?

One of the desirable characteristics of KSM products is the light feeling in both the jar and on your hair/skin. Therefore, we sell our products by volume or the jar size (Small, Medium, Large and X-Large), not by the weight. We, of course, fill our jars to the maximum capacity. Our products are also LONG-LASTING as you do not need a lot to get the job done. A large jar should last you a couple months if you use it from hair to toe.

For your convenience, here are the weights in ounces for all of our Butter Creams:

  • Small ~ 1.2 oz
  • Medium ~ 2.5 oz
  • Large ~ 5 oz
  • X-Large ~ 10 oz
These products smell so good I could just eat them! Can I eat them?

Fact: Shea Butter is used for cooking purposes in West Africa and many of the ingredients we use can be found in your kitchen, i.e. Olive, Coconut, and Grapeseed oils, Aloe Vera Juice, and Castor Oil.

However, while we are very happy that you love the smell of our products, please do NOT consume any of them. KSM products are not meant for internal use as mentioned on the label on the jar. If the product is consumed, please drink lots of water and contact a doctor.

What is the shelf life of the Butter Creams?

Because we do not add cheap fillers or chemical preservatives (we only add Vitamin E) at the moment, we give our Butter Creams and Baby Butters a shelf life of 12 months. We know this is not the normal 3 to 5 years you may get with other products, but we chose to give you organic and natural ingredients, NOT CHEMICALS! For maximum shelf life, please store your Butter Creams to in cool, dark areas (i.e. bathroom cabinet or mirror). Butter Creams can also be stored in the refrigerator to extend the shelf life.

Can I get your products all year long or are some of your products seasonal?

Great question! You can get most of our products all year long. However, we do have specific products that are subject to price changes, packaging/shipping specifications, or may only be available temporarily. For examples: Our Butter Creams and Baby Butters are prone to melting during the hotter seasons, so we add a premium fee to the cost to cover the increased shipping costs (due to packing with ice packs). See our Summer Care page for more details. Our Pumpkin Spice and Gingerbread Cookie Butter Creams are limited edition items only available during the fall and winter seasons. Our Floral Waters may receive a price increase when the specific flowers are no longer in season (i.e. Roses are out of season or not growing abundantly during Fall and Winter).

Can you customize orders and items?

We will customize your favorite Butter Creams for any and every occasion, such as baby showers, sweet 16 birthdays, bridal showers, weddings, and more. We primarily customize the outside of the jars from the labels to the tops, but we NOW offer the option to customize the ingredients of our products including unscented options (minimum order quantity required). Just place the Customize Your Butter Creams product in your cart, and someone will contact you to obtain details for your order. We need at least three (3) weeks to design, create, and ship custom orders so please place them in considerable time before your event.

Does Kyra’s Shea Medleys offer any promotions, discounts/coupon codes, or recycling program?

We do provide promotions and discounts/coupon codes frequently throughout the year, and you will not miss them as we add them to the Sales, Discounts, and More page and email them to you if you are signed up for our mailing list. We provide tips, natural hair features, organic ingredient highlights, exclusive sales, and other goodies in our Back To Natural Newsletter. Please sign up for our mailing list if you have not done so already.

We may also post similar opportunities and giveaways on any of our social media pages. You can also participate in our new KSM Loyalty Program, earning points towards freebies, e-gift certificates, free shipping and other discounts. At the moment, we do NOT have a recycling program for online customers. However, we may have contests and promotions that highlight what you do with your leftover jars. So keep a look out for an email, tweet, Facebook, Instagram, or PInterest about such opportunities and announcements. @KyraSheaMedleys

Can I combine discount codes as well as KSM E-Gift Cards?

You can certainly combine one discount code with a KSM E-Gift Card. You can use as many E-Gift cards to pay for your order as you want. However, you CANNOT combine discount or coupon codes on the same order unless stated otherwise.

What are the 3-Pack Bundles? Can I choose what goes into one?

Our 3-Pack Bundles are meant to save you an extra $7.00 to get a small, medium, and large in the selected Butter Cream while donating 7 Butter Creams via our KSM Gives Back program. You can either share them with your family and friends or leave one at home, one at work, and one in your purse or backpack. Each bundle is already a set and cannot be altered. We plan on creating an option in the future where you can create your own Bundle or Trio Packs.

 

For more information regarding Customer Care, Shipping Policy, Wholesale Inquiries, or General Questions, visit our Customer Care page or you can reach us via message in the Contacts tab, email us at info@kyrasheamedleys.com or call us at 323-244-7390.

Hours of Operation:

Monday-Friday: 9:00am - 6:00pm PST | 12:00pm-9:00pm EST
Saturday: 10:00am - 2:00pm PST | 1:00pm - 5:00pm EST
Sunday: CLOSED

Our mailing address is:

Kyra’s Shea Medleys, LLC
P.O. Box 1309
Hawthorne, CA 90251-1309

THANK YOU and HAPPY SHOPPING!!!